Wednesday, January 6, 2010

Mass. Mess Gets Messier

If you read the, Mass. Mess post, you can skip this paragraph. If you didn't, I'll save you the trouble of reading it. Here's the synopsis. When I tried to turn in my NJ driver's license for a NH license, I found out that my diving privileges were suspended in MA. Yesterday I spent more than an hour and a half on hold with MA RMV and never got to speak to anyone. Fast forward to today...

I called DMv (or RMV as it is know in MA) again today and held for an hour before hanging up. So I decided to try finding another number other than the suspension number. I found a number for an RMV I will be passing by tomorrow on my way to NY.

I was only on hold 20 minutes there before I heard a heard a quiet, monotone, human voice who's words asked if she could help, but who's tone seemed to hide the unspoken words, "I know you've been on hold nearly forever, but it's not my fault. If you take it out on me, so help me I'll (---insert your thoughts here---)"

Knowing that there is no way in the world I would want her job, I counted my blessings, first among which was the fact that I was able to reach someone.

I cheerfully explained my problem. My tone changed her tone and the rest of the call went smoothly and relatively painlessly. The pain came when I had to pay.

My license was suspended because of a 1992 parking ticket that I paid, but that they did not receive on time! I had to pay $90 in penalties.

All I can think of is, "You're call is available to us and will be answered by the next available representative." ROTFLOL! If MA gave a damn about me or any other driver, they would have more people manning the phones and would have the decency to let you know that your license has been suspended instead of finding out 18 years later!

I guess I should count myself lucky. I could have gotten stopped for some other kind of violation in MA and found out that my driving privileges were suspended when I got arrested.

MA RMV is one HUGE FAIL!

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posted by Art @ 4:08 PM   1 Comments

1 Comments:

At January 7, 2010 4:25 AM , Anonymous DJ said...

Similar problems here. Mark spent a couple of hours trying to trade in his NJ license. Got to the very end of the process only to be denied for an unresolved violation in VA. Ain't globalization grand!?

 

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