Tuesday, January 5, 2010

Mass. Mess!

If you get your license suspended today for 30 days in Mass. and have a question about it, you had better call today, because it might be 30 days on hold before you can talk to a person.

I went to the NH DMV to turn in my NJ license and get a NH one. People at the NH DMV were cheerful, friendly, professional, and actually used their heads for something other than a hat rack. I wish I could say the same for other states.

All went well up to a point. As the process was winding down, the clerk said, "I can't issue you a NH license. Your license is suspended in Massachusetts. You'll have to clear things up with them."

She gave me all the information and the number to call and instructed me on what to do when I cleared things up with them. Never mind the fact that I never had a MA license, I guess that my driving privileges must have been suspended for so other reason. The most likely candidate is an unpaid parking ticket.

When I called, I had to listen to a recording of what to do if my license was suspended for this, or that, or the other. It went on for at least three minutes with no options to push any buttons. When the recording stopped I was greeted with the dreaded words, "We are experiencing heavy call volume and apologize for the delay. You call will be answered by the next available agent."

I'll bet that when they made that recording there was a lot of snickering and giggling when it was done, because I was on hold at the DMV for a half hour. I couldn't hold any longer and had to leave for an appointment. I figured I would try again later.

Well, later came about four or five minutes before I started typing this entry. I have been on hold for another half hour at this point. I'm going to save this as a draft and come back to it when and if someone picks up the phone and I can find out what's going on.

I'm back, but guess what? I spent an hour on hold and still no one to talk to. It is 4:00PM and I suspect it is their policy to leave for the day and just let anyone who is on hold either hang up in frustration or hold on until the morning when they come back. I would hold on that long if I thought it would do any good, but I suspect the system will reset in the morning and disconnect me. I will hang on for about ten more minutes. I'll try again in the morning and report any progress, if any is to be made.

Wish me luck!

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posted by Art @ 3:33 PM   0 Comments


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